Frequently Asked Questions?

1. Production time

Metal business cards: 10~14 business days.
Other products:  5~8 business days.
The producing time starts from proof approved, so the time for proof design and approving is not included in the producing time.

2. Shipping courier & time

Standard orders:
USA & CANADA: 6~9 business days via UPS/Fedex.
Australia: 6~10 business days via TOLL Express.
UK & Europe: 6~10 business days via DHL/TNT/UPS.
Rest of the world: 7~13 business days by standard international express shipping: UPS/Fedex/DHL/TNT/EMS.
USA, CANADA, Australia, UK: 8~14 business days by standard post parcel, delivered by local post service.
Other counties: 4~6 weeks by economic international parcel.

3. Artwork guidelines

Metal cards/ Invitations/ Laser logo:
File types accepted include: .ai, .eps, .cdr, .pdf, .dxf, and .dwg
Artwork must be in vector format – no gradients, drop shadows, etc.
Other products:
File types accepted include: .jpg, .png, .gif, .ai, .eps, .cdr, .pdf, .dxf, and .dwg
Image or vector format file is fine, suggest to send us the largest size you have.

4. Request samples

On the item page, click the Add Sample to Cart button to place a sample order, no custom producing included in the sample.
Only 1 pc sample available for each item.

5. Payment options

Paypal: Secured by paypal, pay with VISA/MASTER CARD, etc.
Bank transfer: Pay via international bank transfer.

6. Tax & Custom

Customers will be responsible for the tax & custom in your country if it applied to.
Reference for free custom amount:
Australia: AU$1000
Unite States:US$500
New Zealand: NZ$400

7. Why I can’t complete the order?

Due to different devices and browsers’ version, if you can’t complete the order with your mobile phone or tablet, please just use Laptop to place the order , Chrome/Firefox/Safar/IE will work.

8. Tips to save money

Buy in bulk:
Most customized products have setup cost included, the more produced, the lower unit price.
Also the unit shipping price (per kg) is much lower for heavy parcel.
We have discount table on the item page for various quantity.

Combine orders:
Try to do one stop shopping, add different products to the shopping cart and check out together. This will save the shipping cost. Don’t neglect the international shipping cost, which may take a large part in the total cost, because we are factory direct, most cost-effective price, but the shipping cost will depends on UPS/Fedex/DHL. The more shipped, the lower unit shipping price.

If you have any other questions, please just leave a message contact, we will reply ASAP.

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    • Great looking custom lanyards & fast shipping, excellent service, thank you so much!
      Billy SebastianBilly Sebastian
      Web Developer of Titans Co.
    • Excellent metal business cards, quick delivery, will order again soon.
      Theresa TrangTheresa Trang
      Founder of Pineapple Co.
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    • 446 Broadway
      NY 12207, USA