Frequently Asked Questions?
1. Production time
Other products: 5~8 business days.
The producing time starts from proof approved, so the time for proof design and approving is not included in the producing time.
2. Shipping courier & time
USA & CANADA: 6~9 business days via UPS/Fedex.
Australia: 6~10 business days via TOLL Express.
UK & Europe: 6~10 business days via DHL/TNT/UPS.
Rest of the world: 7~13 business days by standard international express shipping: UPS/Fedex/DHL/TNT/EMS.
USA, CANADA, Australia, UK: 8~14 business days by standard post parcel, delivered by local post service.
Other counties: 4~6 weeks by economic international parcel.
3. Artwork guidelines
File types accepted include: .ai, .eps, .cdr, .pdf, .dxf, and .dwg
Artwork must be in vector format – no gradients, drop shadows, etc.
File types accepted include: .jpg, .png, .gif, .ai, .eps, .cdr, .pdf, .dxf, and .dwg
Image or vector format file is fine, suggest to send us the largest size you have.
4. Request samples
Only 1 pc sample available for each item.
5. Payment options
Bank transfer: Pay via international bank transfer.
6. Tax & Custom
Reference for free custom amount:
New Zealand: NZ$400
7. Why I can’t complete the order?
8. Tips to save money
Most customized products have setup cost included, the more produced, the lower unit price.
Also the unit shipping price (per kg) is much lower for heavy parcel.
We have discount table on the item page for various quantity.
Try to do one stop shopping, add different products to the shopping cart and check out together. This will save the shipping cost. Don’t neglect the international shipping cost, which may take a large part in the total cost, because we are factory direct, most cost-effective price, but the shipping cost will depends on UPS/Fedex/DHL. The more shipped, the lower unit shipping price.